Section 01
Program description
Kool&Tech may send SMS, MMS, RCS, or similar mobile messages for customer inquiries, consultations, appointments, project activity, account notices, verification, support, service operations, order or request confirmations, security alerts, and, where separately authorized, marketing or promotional communications.
Message content, sender, number, and availability may vary by service, country, carrier, and customer relationship.
Section 02
Eligibility and enrollment
You must control or be authorized to use the mobile number enrolled. By submitting a number through an identified opt-in method, you authorize messages for the disclosed sender, purpose, and program.
Consent is voluntary and is not a condition of purchasing goods or services where prohibited by law. Do not enroll another person without that person's authority.
Section 03
Consent requirements
Consent must be freely given, informed, unambiguous, and specific to the sender and message subject. Consent for one program, company, affiliate, or purpose does not automatically authorize unrelated messages.
Kool&Tech may retain records of opt-in language, source, date, time, telephone number, campaign, and related evidence. Message recipients must keep contact information accurate.
Section 04
Message categories
ConversationalReplies to inquiries or support communications initiated by the recipient.
TransactionalAppointments, confirmations, service activity, account notices, project updates, and security messages.
VerificationOne-time passcodes, identity checks, and authentication-related messages.
MarketingOffers, announcements, and promotional information sent only when separately authorized.
Section 05
Message frequency
Message frequency varies based on the program, subscription, interaction, project, and recipient activity. Recurring programs may continue until the recipient opts out or the program ends.
Kool&Tech does not guarantee a fixed message volume, timing, cadence, or delivery window.
Section 06
Charges and carrier fees
Message and data rates may apply. Carriers, roaming providers, and device plans may impose charges. Kool&Tech is not responsible for carrier, roaming, device, data, or telecommunications fees.
Section 07
Opt-out and revocation
Reply STOP to an eligible message to opt out of the applicable messaging program. Other recognized keywords or reasonable revocation methods may be honored where required by law or supported by the platform.
After an opt-out request, Kool&Tech or the messaging platform may send one confirmation message. Processing may require a reasonable period permitted by applicable law. Revocation does not affect messages already sent or communications that do not legally require consent.
Section 08
Resuming messages
Reply START where supported, or complete a new valid opt-in, to resume messages. A new consent may be required for a different program, purpose, number, sender, or jurisdiction.
Section 09
Help and support
Reply HELP where supported for basic assistance. You may also contact info@koolandtech.com or +1 850 403 5551.
SMS is not monitored continuously and must not be used for emergencies, urgent security incidents, legal notices, or time-critical support unless expressly designated.
Section 10
Delivery and availability
Message delivery is subject to carrier networks, aggregators, platforms, device settings, number status, filtering, registration, routing, country restrictions, connectivity, and factors outside Kool&Tech's control.
Delivery, timeliness, completeness, and uninterrupted availability are not guaranteed. Carriers are not responsible for delayed or undelivered messages.
Section 11
Number changes and reassignment
You must notify Kool&Tech or opt out before transferring, disconnecting, or reassigning a mobile number. A person receiving messages intended for a previous subscriber should reply STOP or contact Kool&Tech.
Kool&Tech may suppress, verify, or remove numbers believed to be invalid, reassigned, high-risk, or unauthorized.
Section 12
Security and sensitive information
Do not send passwords, full payment-card numbers, Social Security numbers, medical records, government IDs, API secrets, or other highly sensitive information by ordinary SMS.
Links and codes should be used only when the sender and request are expected. Report suspicious messages through the contact details below.
Section 13
Privacy and mobile information
Mobile information, opt-in records, and consent are handled according to the Kool&Tech Privacy Policy and applicable law. Mobile opt-in data and consent are not sold or shared with third parties or affiliates for their own unrelated marketing.
Information may be disclosed to messaging providers, carriers, vendors, and authorities as necessary to operate the program, protect security, investigate abuse, or comply with law.
Section 14
Messaging providers and carriers
Kool&Tech may use Twilio or other communications providers. Their networks, technical rules, filtering, service-specific terms, country requirements, and acceptable-use policies apply in addition to these SMS Terms.
Kool&Tech may change providers, numbers, sender IDs, routes, or technologies without preserving identical functionality.
Section 15
International messaging
Messaging availability, consent standards, disclosures, sender registration, opt-out keywords, quiet hours, content restrictions, and fees vary by country and territory.
Kool&Tech may limit international messaging or require additional consent and documentation. Recipients are responsible for confirming that participation is permitted in their jurisdiction.
Section 16
Prohibited conduct
Do not use, reply to, or interact with a Kool&Tech messaging program for spam, threats, harassment, impersonation, fraud, phishing, malware, illegal content, number spoofing, carrier-filter evasion, artificial traffic, traffic pumping, automated abuse, or unauthorized access.
Kool&Tech may block numbers, preserve evidence, suspend programs, or report suspected abuse.
Messages and automated responses may contain errors, delays, incomplete information, or outdated content. Messages do not constitute legal, tax, accounting, medical, financial, or emergency advice.
Official project terms, invoices, contracts, support records, and system records control over an inconsistent SMS message.
The warranties, liability limitations, indemnities, dispute provisions, and remedies in the Kool&Tech Terms & Conditions apply to the messaging program to the maximum extent permitted by law.
Section 19
Changes and termination
Kool&Tech may modify, suspend, or terminate a messaging program, number, sender, frequency, content, or these SMS Terms. Material changes may be communicated through the website, message, email, account, or another reasonable method.