Privacy Policy — Kool&Tech LLC
Last Updated: January 2026
Kool&Tech LLC (“we”, “our”, “us”) is committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your personal information. This Privacy Policy explains how we handle data when you interact with our services, including communication through SMS, our website, and customer support channels.
1. Information We Collect
We may collect the following types of information:
Personal Information: Name, phone number, email address, and any details you voluntarily provide when contacting us.
Communication Data: SMS messages, service inquiries, support requests, and related interactions.
Technical Information: Device type, browser information, IP address, and usage data when visiting our website.
We only collect information necessary to provide customer support, service updates, and operational communication.
2. How We Use Your Information
We use your information exclusively for:
Responding to customer inquiries
Providing technical support
Sending service updates and notifications related to your request
Improving our services and customer experience
Verifying identity when necessary
Internal record‑keeping and compliance
We do not use your information for marketing or promotional messaging unless you explicitly opt in.
3. SMS Communication
By initiating contact with our phone number, you consent to receive:
Replies to your inquiries
Service updates
Order or request confirmations
Notifications related to your interaction with Kool&Tech LLC
Message frequency varies based on your interaction. Message and data rates may apply.
You may opt out at any time by replying STOP. To resume communication, reply START.
4. Data Sharing and Disclosure
We do not sell, rent, or share your mobile number or personal information with third parties for marketing purposes.
We may share information only with:
Service providers assisting in communication or technical operations
Legal authorities when required by law
Platforms necessary to deliver SMS or support services (e.g., Twilio)
All partners are required to protect your data and comply with privacy regulations.
5. Data Security
We implement industry‑standard security measures to protect your information from unauthorized access, alteration, or disclosure. While no system is completely secure, we continuously improve our safeguards to protect your data.
6. Your Rights
Depending on your location, you may have the right to:
Access the personal data we hold
Request corrections
Request deletion of your data
Limit or object to certain processing activities
To exercise these rights, contact us at: info@koolandtech.com
7. Cookies and Website Tracking
Our website may use cookies or similar technologies to improve functionality and analyze usage. You can manage cookie preferences through your browser settings.
8. Changes to This Policy
We may update this Privacy Policy periodically. The “Last Updated” date reflects the most recent revision. Continued use of our services indicates acceptance of any changes.
9. Contact Information
If you have questions about this Privacy Policy or how we handle your data, contact us:
Kool&Tech LLC Norcross, Georgia, USA Email: info@koolandtech.com Phone: +1 786 259 7219