Technology should connect people. Not create barriers.

Kool&Tech uses the Web Content Accessibility Guidelines (“WCAG”) as a reference framework for accessible digital experiences and aims to improve alignment with WCAG 2.2 Level AA where reasonably applicable to the service, platform, content, and technology under Kool&Tech's control.

This statement describes an improvement objective and does not claim that every page, file, integration, third-party component, or feature currently satisfies every WCAG success criterion.

Kool&Tech seeks to support navigation and operation without requiring a mouse where the underlying platform and component permit it.

• Logical reading and focus order.
• Visible keyboard focus indicators.
• Descriptive page titles, headings, labels, and link text.
• Consistent navigation and help patterns where practical.
• Avoidance of keyboard traps in Kool&Tech-controlled components.

Design and content practices may include readable typography, responsive layouts, sufficient color contrast, visible focus, scalable text, spacing, and information that does not rely only on color.

Users may use browser zoom, operating-system magnification, high-contrast settings, reader modes, and other available personalization tools.

Meaningful images should include text alternatives appropriate to their context. Decorative images may be hidden from assistive technology when they do not communicate information.

Charts, diagrams, screenshots, icons, and complex visuals may require captions, surrounding explanations, data tables, or another equivalent description when material to the service.

Kool&Tech aims to provide form labels, instructions, required-field identification, validation messages, error recovery, and confirmation appropriate to the form or assessment.

Where an assessment, scheduling tool, checkout, or embedded form cannot be completed successfully, users may request assistance or an alternative method through the contact information below.

For prerecorded multimedia published by Kool&Tech, accessibility measures may include captions, transcripts, text descriptions, accessible controls, or an equivalent resource, depending on the content and purpose.

Live sessions, customer meetings, webinars, and third-party media may have different accessibility capabilities. Accommodation requests should be made as early as reasonably possible.

Kool&Tech may publish PDF, Word, PowerPoint, spreadsheet, image, or other downloadable materials. Accessibility may vary based on the file's age, source, complexity, format, and third-party origin.

Users who encounter a document barrier may request an alternative format or assistance identifying the relevant information.

Kool&Tech designs public web experiences to adapt to common screen sizes where practical. Mobile usability considerations include readable text, touch-target spacing, responsive content, simplified navigation, callable telephone links, and forms usable on smaller screens.

Kool&Tech's own educational content emphasizes legible text, touch-friendly buttons, functional telephone links, and practical mobile forms. citeturn74search255

Users may access Kool&Tech services with screen readers, voice navigation, switch devices, magnification, keyboard controls, captions, or other assistive technology supported by their device and the underlying platform.

Compatibility may vary by browser, operating system, assistive technology version, account configuration, and third-party component.

Kool&Tech may provide content in English, Spanish, or other languages. Translations and localized experiences may differ in availability, completeness, or timing.

Content should use meaningful headings, concise instructions, descriptive controls, and terminology appropriate to the intended audience where practical.

Kool&Tech services may rely on Odoo, Microsoft, payment providers, communications services, scheduling tools, embedded media, maps, social platforms, customer-selected applications, and other third-party technologies.

Kool&Tech does not control every accessibility feature, defect, update, or limitation of an independent third party. Kool&Tech may report issues, configure available settings, offer guidance, or provide a reasonable alternative when practical.

Potential limitations may include legacy content, complex diagrams, scanned files, automatically generated documents, archived media, third-party widgets, customer-provided material, and features constrained by the underlying platform.

Temporary barriers may also occur during maintenance, redesign, migration, vendor changes, or feature deployment. Kool&Tech prioritizes remediation based on impact, frequency, technical feasibility, service importance, and available alternatives.

Users may report a barrier or request assistance by email or telephone. A useful report includes:

• The page, file, feature, or task involved.
• A description of the barrier.
• The browser, device, and assistive technology used, if relevant.
• The preferred format or assistance requested.
• Safe contact information for follow-up.

Do not include passwords, complete payment information, medical information, government identifiers, or other unnecessary sensitive data.

Kool&Tech will review accessibility requests in good faith and may provide instructions, a telephone or email alternative, an accessible file, human assistance, a different communication format, or another reasonable method depending on the request and service.

Resolution time depends on complexity, platform ownership, third-party involvement, impact, available information, and the requested alternative.

Accessibility evaluation may combine automated tools, keyboard review, manual inspection, responsive testing, semantic checks, content review, and feedback from users.

Automated testing alone cannot identify every barrier. Updates may be prioritized during design, development, content maintenance, or remediation cycles.

Accessibility for a customer website, portal, document, application, or implementation is included only when stated in the applicable proposal or Statement of Work.

Customers are responsible for identifying applicable accessibility requirements, supplying accessible source content, reviewing deliverables, maintaining accessible content after handoff, and approving third-party tools. Testing, remediation, captions, document conversion, audits, certifications, or conformance reports may require separate scope.

Accessibility requirements vary by jurisdiction, entity type, industry, service, contract, funding, and audience. Mandatory rights and obligations apply to the extent required by applicable law.

This statement does not create a certification, warranty, or representation that every Kool&Tech or customer-controlled digital property conforms to every accessibility law or technical standard.

Kool&Tech may update this Accessibility Statement as digital properties, services, technologies, standards, testing practices, and legal requirements evolve.

The effective date identifies the current public version.