Standard Terms and Conditions
These Terms and Conditions (“Terms”) govern access to and use of the website and professional services provided by Kool&Tech LLC (“Kool&Tech”, “Company”, “we”, “our”, or “us”). By using our website or engaging our services, you agree to be bound by these Terms.
Company Information
Legal Name: Kool&Tech LLC
Primary Business Activity: ERP consulting, implementation, and IT services
Location: United States
Contact Email: info@koolandtech.com
Scope of Professional Services
Kool&Tech provides professional services including, but not limited to:• ERP consulting and implementation (including Odoo)
• Business process analysis and advisory
• System configuration using standard platform features
• User training and operational enablement
• Ongoing ERP and IT support services
All services are provided exclusively in accordance with an accepted written proposal, Statement of Work (SOW), support agreement, or contract.
Any service, task, or deliverable not explicitly listed in the applicable SOW is considered out of scope.
Relantionship with Odoo SA
Kool&Tech LLC is an independent Odoo consulting partner.
• Kool&Tech is not Odoo SA
• Odoo software licenses, hosting, availability, and platform behavior are governed solely by Odoo SA’s terms
• Kool&Tech does not control Odoo software releases, feature changes, service availability, or platform limitations
Use of Odoo software is subject to Odoo SA’s official terms and license agreements, available at https://www.odoo.com.
• Kool&Tech is not Odoo SA
• Odoo software licenses, hosting, availability, and platform behavior are governed solely by Odoo SA’s terms
• Kool&Tech does not control Odoo software releases, feature changes, service availability, or platform limitations
Use of Odoo software is subject to Odoo SA’s official terms and license agreements, available at https://www.odoo.com.
Standard (No Customization) Approach
Unless explicitly stated otherwise in writing:
• Services are delivered using standard, out of the box Odoo functionality
• No custom development, source code changes, or platform modifications are included
• Configuration follows recommended Odoo best practices and constraints
• Services are delivered using standard, out of the box Odoo functionality
• No custom development, source code changes, or platform modifications are included
• Configuration follows recommended Odoo best practices and constraints
Client Responsabilities
The Client agrees to:
• Provide accurate, complete, and timely business information
• Assign qualified decision makers and key users
• Review and validate deliverables within reasonable timeframes
• Ensure internal user adoption and adherence to agreed processes
• Maintain backups and internal controls where applicable
Project delays or failures caused by missing information, delayed feedback, or internal constraints are outside Kool&Tech’s responsibility.
• Provide accurate, complete, and timely business information
• Assign qualified decision makers and key users
• Review and validate deliverables within reasonable timeframes
• Ensure internal user adoption and adherence to agreed processes
• Maintain backups and internal controls where applicable
Project delays or failures caused by missing information, delayed feedback, or internal constraints are outside Kool&Tech’s responsibility.
No Guarantee of Business Results
ERP projects involve organizational, operational, and data dependent factors.
Kool&Tech does not guarantee:
• Financial or operational outcomes
• Increased revenue or productivity
• Error free operation
• Continuous system availability
Services are provided on a commercially reasonable, best effort basis, consistent with industry standards for ERP consulting.
Kool&Tech does not guarantee:
• Financial or operational outcomes
• Increased revenue or productivity
• Error free operation
• Continuous system availability
Services are provided on a commercially reasonable, best effort basis, consistent with industry standards for ERP consulting.
Exclusions
Unless explicitly included in writing, the following are excluded:
• Data migration or historical data validation
• Data cleansing or reconciliation
• Custom modules, scripts, or automated actions
• Third party modules or integrations
• Legal, accounting, or tax advice
• System performance guarantees
• Post go live support beyond agreed scope
• Data migration or historical data validation
• Data cleansing or reconciliation
• Custom modules, scripts, or automated actions
• Third party modules or integrations
• Legal, accounting, or tax advice
• System performance guarantees
• Post go live support beyond agreed scope
Intellectual Property
All methodologies, frameworks, templates, documentation, training materials, and know how developed by Kool&Tech remain the exclusive intellectual property of Kool&Tech LLC, unless otherwise agreed in writing.
The Client is granted a non-exclusive, non-transferable, internal use license to delivered materials solely for its own business operations.
The Client is granted a non-exclusive, non-transferable, internal use license to delivered materials solely for its own business operations.
Confidentiality
Both parties agree to maintain the confidentiality of all non-public business, technical, or financial information disclosed during the engagement.
Confidentiality obligations survive the termination of services.
Confidentiality obligations survive the termination of services.
Fees, Billing, and Payments
• Fees are defined in the applicable proposal or SOW
• Invoices are payable according to agreed payment terms
• Late payments may result in service suspension
• All fees are exclusive of taxes unless explicitly stated otherwise
• Invoices are payable according to agreed payment terms
• Late payments may result in service suspension
• All fees are exclusive of taxes unless explicitly stated otherwise
Limitation of Liability
To the maximum extent permitted by law:
• Kool&Tech shall not be liable for indirect, incidental, special, or consequential damages
• Total cumulative liability shall not exceed the fees paid to Kool&Tech for the services giving rise to the claim
This limitation applies regardless of the legal theory asserted
• Kool&Tech shall not be liable for indirect, incidental, special, or consequential damages
• Total cumulative liability shall not exceed the fees paid to Kool&Tech for the services giving rise to the claim
This limitation applies regardless of the legal theory asserted
Disclaimer of Warranties
All services, deliverables, and website content are provided “as is” and “as available”, without warranties of any kind, whether express or implied, including merchantability or fitness for a particular purpose
Third Party Services
Kool&Tech is not responsible for:
• Third party software (including Odoo SA)
• Hosting providers
• Payment processors
• External service providers
Third party services are governed by their respective terms and conditions
• Third party software (including Odoo SA)
• Hosting providers
• Payment processors
• External service providers
Third party services are governed by their respective terms and conditions
Termination
Termination rights are governed by the applicable SOW or agreement.
Kool&Tech reserves the right to suspend or terminate services for:
• Non-payment
• Material breach of these Terms
• Unlawful or abusive behavior
Kool&Tech reserves the right to suspend or terminate services for:
• Non-payment
• Material breach of these Terms
• Unlawful or abusive behavior
Governing Law
These Terms are governed by the laws of the State of Georgia, United States, without regard to conflict of law principles.
Modifications
Kool&Tech may update these Terms from time to time. Continued use of the website or services constitutes acceptance of revised Terms.